Terms of Service

1. Agreement and operator

These Terms govern Agerra, operated by UTILHELP SOFTWARE & SOLUTIONS SRL, Romania (Agerra, we, us). Contact: andrei@asynnc.com. By accepting these Terms or using the service, you agree to them. If acting for an organization, you confirm authority to bind it. You must be at least 18 and legally able to contract.

A signed order or negotiated agreement prevails where it expressly conflicts with these Terms. The Data Processing Agreement governs customer personal data, and the Acceptable Use Policy forms part of these Terms. Mandatory consumer and data protection rights remain unaffected.

2. Accounts and workspaces

Keep registration and billing information accurate and protect passwords, API keys, and integration credentials. You are responsible for authorized users and activity under your account. Notify us promptly of suspected compromise. Workspace permissions determine who can access and administer shared agents, content, integrations, and billing.

3. Service, AI, and integrations

Agerra provides AI agents, knowledge-source processing, embedded chat, lead collection, integrations, and related tools. Features and usage limits depend on your plan. AI outputs can be incorrect, incomplete, biased, or similar to others’ outputs. Review outputs before relying on them; they are not professional advice.

You must inform users when they interact with AI where required and arrange human review for consequential decisions. Do not use the service as the sole basis for decisions with legal or similarly significant effects without appropriate lawful safeguards.

When you enable tools, webhooks, or channels, you authorize the configured data transfers and actions, which may change records, send communications, or initiate transactions. Review permissions and credentials. Third-party services and customer-supplied API keys remain subject to their providers’ terms, fees, availability, and data practices. A particular model or integration is not guaranteed to remain available.

4. Your content and our software

You retain your rights in content you submit. You grant us permission to host, copy, transform, transmit, and process it only as needed to provide and secure the service, follow your instructions, and comply with law. You must have the necessary rights and lawful basis for uploaded files, scraped websites, personal data, and connected accounts.

As between you and Agerra, you may use generated outputs subject to applicable law, provider terms, and third-party rights; we do not guarantee exclusivity or copyright protection. Agerra’s software, branding, and other service materials remain ours or our licensors’. Your subscription grants access, not ownership of the platform.

5. Fees, credits, renewals, and cancellation

Prices, currency, included usage, billing interval, and taxes are disclosed in the applicable offer and checkout. Paid recurring subscriptions renew each billing period until cancelled. You authorize Stripe to collect the applicable recurring charges. Customer-supplied provider keys may incur separate provider fees.

Credits and plan limits govern usage and are not cash, transferable funds, or a promise of unlimited service. Reset, expiry, and carry-over rules are those stated in your purchased plan. Upgrades may take effect immediately with prorated charges; downgrade timing is shown in the billing flow.

Cancel through workspace billing or contact us for assistance. Standard subscription cancellation takes effect at the end of the current paid period. Except where required by law or expressly offered, fees for elapsed periods and used service are non-refundable and unused credits are not redeemed for cash. Where an Agerra offer advertises a 30-day money-back guarantee, that guarantee remains available under the offer and is not overridden by this general refund rule. Contact andrei@asynnc.com to request it. Contact us about billing errors. Any one-time or lifetime offer is governed by the terms expressly shown for that offer; it does not imply unlimited usage or perpetual availability of third-party services.

6. Availability, suspension, and termination

We may maintain, change, or discontinue features and will provide notice of material adverse changes where practicable or legally required. No uptime commitment applies unless agreed separately.

We may suspend affected access where reasonably necessary for security, unlawful activity, policy violations, non-payment, or provider restrictions. We will give notice and an opportunity to resolve the issue where appropriate, unless urgent action or law prevents it. You may stop using the service and cancel your subscription at any time.

Export or request return of required content before ending service. Contact us to request account deletion; cancelling billing does not itself delete workspace data. Customer personal data is handled under the DPA.

7. Responsibility and liability

We will provide the service with reasonable care and skill. To the extent permitted by applicable law, we do not warrant uninterrupted service, error-free AI output, fitness for every purpose, or third-party availability.

To the extent permitted by law, neither party is liable for indirect or consequential losses, and each party’s aggregate liability arising from the service is limited to fees paid or payable by you for the service in the twelve months before the event giving rise to the claim. These limitations do not exclude fraud, wilful misconduct, liability that cannot lawfully be limited, or rights and remedies available to individuals under data protection law.

8. Law, changes, and contact

Romanian law governs these Terms, subject to mandatory protections and jurisdiction rules that apply to you. The competent courts are determined under applicable law. Please contact us first to try to resolve a dispute.

We will notify account holders of material changes where required. Changes apply prospectively from the stated effective date; continued use after that date constitutes acceptance to the extent permitted by law. Contact andrei@asynnc.com with legal, billing, or service questions.